Terms of service
Returnable Items
Aroma lamps may be returned within 15 days of purchase if defective. You must have the receipt and original packaging. You must contact us first before returning.
Non-Refundable Items
Fragrance oils, essential oils, body oils, reed diffuser oils, aroma beads, incense, candles, aroma spheres, natural air fresheners, vacuum fresh sprinkles, room spray, wax tarts, gel tarts, and crystal potpourri are not returnable under any circumstances unless shipped by error on our part. This policy is non-negotiable. We encourage you to sample our fragrances first to ensure your complete satisfaction. This policy is for your protection so we can ensure the highest quality of our products. All other merchandise returns accepted only within 7 days of receipt. Returns must be pre-approved. Contact us at for authorization. Provide phone number, order number, and problem. We'll contact you and/or send a return authorization code. Unless our error, a 15% restocking fee will apply to all authorized return items to cover credit card fees, labor incurred, etc. and 75% restocking fee will be charged to unauthorized returns to cover the same as well as the now unusable products. Approved returned merchandise must be received in proper packaging and in good condition to be accepted. IF ITEMS ARE NOT RECEIVED IN RE-SALEABLE CONDITION. THEY MAY NOT BE ACCEPTED. Unless due to an error on our part, the customer is responsible for shipping on all returns. In-store credit only, no cash refunds are given unless shipment was our error. Do not send new orders with returned items for an exchange! Doing so might delay your order, as returns are unpacked in the order they are received. You will be notified when we receive your return, and then you can use that store credit on a new Order. SPECIAL ORDERS ARE NOT RETURNABLE.
